Vonage Reviews

Vonage offers a range of plans and pricing for their services, which include Communications APIs, Unified Communications, and Contact Centers. The Communications APIs are priced based on usage, with customers paying only for what they use. For Unified Communications, Vonage Business Communications provides a cloud-based business phone system with features like unlimited calls and SMS, video collaboration, over 50 phone features, team messaging, and mobile and desktop apps. The pricing for this service is structured into three main plans: Basic Mobile, Premium, and Advanced. The Basic Mobile plan includes unlimited domestic calling, SMS and MMS, voicemail, and supports desktop and mobile apps, with a promotional price of $19.99 per month/per line. The Premium plan adds features such as unlimited video meetings (up to 200 participants), team messaging, and access to the VBC App Center, priced at $29.99 per month/per line. The Advanced plan includes all the features of the Premium plan, plus on-demand call recording, visual voicemail with transcription, and call groups, offered at $39.99 per month/per line. These prices are subject to promotions and may vary based on the number of employees and the commitment period. For Contact Centers, Vonage provides features like CRM integration, skills-based routing, and supervisor monitoring, with plans that can be discussed with their experts. The specific costs for these services are available upon request or through direct contact with Vonage.

Vonage is recognized for its cloud communications services catering to businesses. Among the popular products and services are the Communications APIs, which allow businesses to engage customers across messaging, voice, and video platforms. The Unified Communications service, known as Vonage Business Communications (VBC), unifies business communication channels, offering features like HD voice quality, multi-line business phone systems, virtual extensions, business SMS and MMS, and business call recording. Additionally, Contact Centers provide agents with tools to enhance customer satisfaction, and Conversational Commerce enables businesses to turn conversations into sales by engaging customers on their preferred channels. Vonage's offerings are designed for flexibility and scalability, supporting a wide range of business needs.

Vonage provides several options for payment methods. Customers can pay their monthly charges automatically via MasterCard, Visa, American Express, or Discover credit/debit cards. Additionally, electronic check payments or Automated Clearing House (ACH) transactions are accepted. Payments are processed on a monthly basis and are automatically charged to the payment method on file. For those who prefer to make payments without automatic deductions, there is an option to pay through MoneyGram locations using a specific receive code provided by Vonage. It's important to note that prepaid cards are not accepted for retail purchase of Vonage service or device activations, and Vonage does not support Bill Pay at this time.

Vonage offers a 30-day Money Back Guarantee for new accounts, which allows customers to receive a full refund if they cancel their service within 30 days from the order date. The guarantee covers the monthly charge, taxes, and any shipping or activation fees. To process a return, customers must obtain a Return Authorization (RA) number from Vonage, write the RA number on the packing slip and the outside of the box, and include their name, phone number, Account Number, and RA number inside the package. Customers are responsible for the return shipping expense. The policy ensures that all new Vonage accounts can be tried risk-free, providing customers with the confidence to test the service.

Vonage Business Communications (VBC) offers a suite of over 50 business VoIP features designed for modern businesses. These features include call-routing, toll-free and local telephone numbers, business SMS and team messaging, and voice and video conferencing. Users can maintain their business identity across all devices with the VBC Desktop and Mobile apps, allowing them to make calls, chat, send texts, and host meetings with their business number from virtually anywhere. Additional features include a business inbox that supports SMS, MMS, and Facebook Messenger, video and voice conferencing with Vonage Meetings, and Never Miss a Call mobility features like Call Forwarding and Simultaneous Ring. The system can be fully managed and customized in real-time through the VBC Admin Portal, where users can add extensions, view billing, and monitor system status. Other notable capabilities are call-recording, single-sign-on (SSO) options, and SCIM for user provisioning. Vonage also offers local, toll-free, and international company numbers to establish a local presence in various markets.

To contact Vonage for more information, customers can call the customer service number at 1 (844) 365-9460. For specific support related to residential services, the contact number is 1-732-944-0000, available Monday through Friday from 9 a.m. to 12 a.m. ET, and on Saturday from 9 a.m. to 8:30 p.m. ET. For Spanish-speaking customers, the same number is available Monday through Saturday from 9 a.m. to 8 p.m. ET. Additionally, customers have the option to reach out via Vonage's official website, where they can fill out a contact form for business communications solutions. An alternative method for making payments or checking account balances is the Automated Payment Hotline at 1-800-528-7690.

Vonage's Communications APIs offer a suite of features to engage customers across various channels. The APIs include SMS and MMS for sending text messages and multimedia content, Voice for building high-quality voice applications, and Video for creating live interactive video experiences. They also provide SIP Trunking for integrating VoIP infrastructure, In-App Messaging and Voice for branded communication within apps, and Social Chat Apps integration like Facebook Messenger, WhatsApp, and Viber. For security, there's Two-Factor Authentication and Number Insight for real-time phone number intelligence. Additionally, AI Studio allows the creation of natural language customer engagement experiences, and Proactive Connect for managing omnichannel communications. Management APIs like Reports and Audit offer tools for account management, while Programmable Numbers enable instant provisioning of virtual phone numbers. These features are designed to facilitate seamless communication and enhance customer engagement globally.