Vonage Reviews
(Rated by 1291 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.0
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Good Value4.7
- Shipping & Delivery4.8
- Return Policy4.3
- Customer Service5.0
Recent Customer Reviews (13)
Holly Jones
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Bradley Coates
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Ann Reynoso
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Melisande Noël
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Mark Hadfield
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Ágústa Mínervudóttir
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Douglas Hedrick
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Klaus Holzman
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Tia Burton
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Agathe Meilleur
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Vonage Pricing
Mobile Plan
$10.49 per user/month
Premium Plan
$17.49 per user/month
Advanced Plan
$24.49 per user/month
Payment Methods
Accepted Payment Options:
Prices for items on Vonage.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Vonage credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Vonage Pros & Cons
Pros
1
Ease of Use: Vonage is known for its user-friendly interface, making it easy to navigate and use, even for those new to VoIP technology.
2
Customer Service: The customer support is generally positive, with many users praising the proactive and helpful nature of the customer service representatives.
3
Feature-Rich: Vonage offers a wide range of features, including team messaging, virtual receptionist, and advanced call management tools.
4
Scalability: The service is highly scalable, making it suitable for expanding businesses and those with high call volumes.
5
Integration: Vonage integrates well with various CRM and ATS systems, enhancing its functionality for businesses.
6
Video Meetings: Users can launch video conferences with up to 25 on-screen participants and 200 audio-only participants, featuring advanced collaboration tools like whiteboarding and screen sharing.
7
Call Recording: The service offers both on-demand and company-wide call recording options, which can be useful for quality audits and customer service improvements.
CONS
1
Primitive Analytics: The analytics features are somewhat primitive, making it difficult to get actionable insights from the data.
2
Additional Fees: Many features come with additional fees, which can make it hard to determine the final cost of the service.
3
Security Concerns: Vonage's security safeguards are not as strong as some competitors, lacking strict password rules and only recently implementing multi-factor authentication.
4
Limited Group Messaging: The service does not support group messages or broadcasts, which might be a drawback for some users.
5
Portal Clarity: Some users find the admin portal confusing to navigate, which can make it difficult to manage settings and configurations.
6
International Call Quality: International calls have been reported to have lower sound quality compared to domestic calls, which can vary by country.
Vonage Features and Benefits
Features
Vonage AI Studio
AI-driven solutions for building frictionless customer experiences with bots and automated marketing campaigns.
Vonage Conversational Commerce
Embeds instant messaging capabilities into websites, supports SMS, Google Business Messenger, and various social applications.
Dynamic Routing and IVR
Personalized experience with customizable IVR trees and routing based on intent and agent skillsets.
Highly Customizable
Configurable contact pad, click-to-dial capabilities, and integrated call logging and recording features.
Screen Pops
Instant access to client information from connected CRMs.
Task Management
Agents can see assigned tasks and transfer conversations to team members.
Real-Time Performance Tracking
Supervisors can track employee performance and act on emerging trends.
Integration with Dashboards and Wallboards
Comprehensive view of call quality and dropped connections.
Automated Recording
Inbound and outbound calls can be recorded automatically, linked to CRM objects for instant visibility.
Multi-Screen Recording
Captures voice data and multiple screens, applications, and web pages.
Video Capabilities
Face-to-face interactions via video, screen-sharing, and branded video sessions.
Recording and Analytics
Video sessions can be recorded and analyzed using Vonage analytics tools.
Customizable Call Announcements
Screen calls and prioritize responses based on who is calling.
Selective Call Blocking
Secure internal communication and block up to 500 phone numbers.
Voicemail Delivery
Voicemails sent to email as MP3 files, accessible anywhere, anytime.
Team Communication
Instant paging and speaking with team members, especially useful in emergencies.
Remote Work Support
Make and receive calls, view call history, and manage voicemails from a computer.
Vonage Meetings
Free video meeting software with up to 24 video participants and 200 audio participants.
Hybrid Workforce Support
Video conferencing with chat, whiteboard sharing, and screen sharing.
AI-Powered
Handles tasks, routes calls to human agents, conducts outbound communications, and provides self-service options.
24/7 Availability
Useful for businesses operating outside traditional working hours.
Spam Block
Block incoming calls identified as spam, direct spam calls to voicemail, or accept marked spam calls.
Selective Call Block
Block up to 500 phone numbers and prevent blocked numbers from showing in Recents lists and Call Activity.
99.999% Uptime
Ensures continuous productivity and minimizes downtime.
Scalability
Supports massive scale-out capabilities and multi-level fail-safes with cloud backup.
Deep Integrations
Over 600 partners and 1 million developers use Vonage APIs for SMS, voice, video, and messaging integrations.
Follow Me
Call following feature for business professionals to stay connected out of the office.
Voicemail to Email
Listen to voicemail messages from a computer or phone, with recordings delivered to email inbox.
Never Miss a Call
Mobility features like Call Forwarding, Simultaneous Ring, Follow Me, Voicemail, and Do Not Disturb.
Ease of Use
Vonage is known for its user-friendly interface, making it easy to navigate and use, even for those new to VoIP technology.
Customer Service
The customer support is generally positive, with many users praising the proactive and helpful nature of the customer service representatives.
Feature-Rich
Vonage offers a wide range of features, including team messaging, virtual receptionist, and advanced call management tools.
Integration
Vonage integrates well with various CRM and ATS systems, enhancing its functionality for businesses.
Video Meetings
Users can launch video conferences with up to 25 on-screen participants and 200 audio-only participants, featuring advanced collaboration tools like whiteboarding and screen sharing.
Call Recording
The service offers both on-demand and company-wide call recording options, which can be useful for quality audits and customer service improvements.
Mobile Plan
Starts at $10.49 per user/month, including unlimited domestic calling, SMS/MMS, and support for desktop and mobile apps.
Premium Plan
$17.49 per user/month, adding unlimited video meetings, a virtual receptionist, app integrations, analytics, and VoIP desk phone support.
Advanced Plan
$24.49 per user/month, including call recording, voicemail transcription, call groups, and single sign-on.
30-day Money Back Guarantee
Vonage offers a 30-day Money Back Guarantee for new accounts, which allows customers to receive a full refund if they cancel their service within 30 days from the order date. The guarantee covers the monthly charge, taxes, and any shipping or activation fees. To process a return, customers must obtain a Return Authorization (RA) number from Vonage, write the RA number on the packing slip and the outside of the box, and include their name, phone number, Account Number, and RA number inside the package. Customers are responsible for the return shipping expense. The policy ensures that all new Vonage accounts can be tried risk-free, providing customers with the confidence to test the service.